return policy

At Al Hassan Fragrance, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your fragrance, we offer a simple and hassle-free return process. We accept returns on unopened and unused items within 14 days of delivery. To initiate a return, please contact our customer support team with your order number, and we’ll guide you through the process. Please note that the returned items must be in their original, sealed packaging. Once we receive your return, we’ll process your refund within 5–7 business days. If you received a damaged or incorrect item, we will make it right as quickly as possible, offering either a replacement or a full refund. Our goal is to ensure that every experience with Al Hassan Fragrance is positive, from the moment you browse our selection to the moment you open your perfume.